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Finance Team Leader

Job Description

Our client, a market-leading Service provider based in Andover, is seeking to recruit a Finance Team Leader on a 12 month contract basis.

Reporting in to the Head of Department, key responsibilities of the Finance Team Leader include:

  • Manage your team’s effectiveness ensuring they are able to attain and maintain competence, adhere to regulatory processes and have the ability to confidently and effectively perform their role
  • Take responsibility for ensuring that when a payment or collection issue arises that customers are treated in a fair and consistent manner
  • Identify and drive continuous process improvements ensuring the customer and compliance is paramount
  • Take responsibility for the prevention and detection of internal and external fraud, ensuring your team are aware of their role and the internal policies and processes on reporting suspicious activity
  • In line with current operational timescales and guidelines take ownership of informally resolving complaints escalating in accordance with timelines to the Complaints team.
  • Act as a business representative on any project that impacts or affects the continuous improvement of customer service

Key skills and experience of the Finance Team Leader include:

  • Experience of dealing with large banks
  • Managing and prioritising a varied workload
  • Building relationships within and outside their own area
  • Coaching others to achieve and exceed objectives Technical
  • Good understanding of the UK banking system including PAYUK compliance
  • Have an understanding and application of procedures surrounding the compliant collecting and disbursement of payments.
  • Detailed understanding of the cash flow within the business and how that maps to the customer journeys for all areas of the business

Venture Recruitment Partners (also trading as Chilworth Partnership Ltd) is a Recruitment Agency. By applying for this role, you are authorising us as a Recruitment Agency to contact you and to provide services and information relating to job hunting activities. Please see our Privacy Policy at www.vrpartners.co.uk.