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Finance Team Leader

Job Description

Our client, a market-leading Service provider based in Andover, is seeking to recruit a Finance Team Leader on a 12 month contract basis.

Reporting in to the Head of Department, key responsibilities of the Finance Team Leader include:

  • Manage your team’s effectiveness ensuring they are able to attain and maintain competence, adhere to regulatory processes and have the ability to confidently and effectively perform their role
  • Take responsibility for ensuring that when a payment or collection issue arises that customers are treated in a fair and consistent manner
  • Identify and drive continuous process improvements ensuring the customer and compliance is paramount
  • Take responsibility for the prevention and detection of internal and external fraud, ensuring your team are aware of their role and the internal policies and processes on reporting suspicious activity
  • In line with current operational timescales and guidelines take ownership of informally resolving complaints escalating in accordance with timelines to the Complaints team.
  • Act as a business representative on any project that impacts or affects the continuous improvement of customer service

Key skills and experience of the Finance Team Leader include:

  • Experience of dealing with large banks
  • Managing and prioritising a varied workload
  • Building relationships within and outside their own area
  • Coaching others to achieve and exceed objectives Technical
  • Good understanding of the UK banking system including PAYUK compliance
  • Have an understanding and application of procedures surrounding the compliant collecting and disbursement of payments.
  • Detailed understanding of the cash flow within the business and how that maps to the customer journeys for all areas of the business

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