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Credit Controller

Job Description

We’re looking for a commercially sharp, resilient problem-solver to take full ownership of customer retentions, credit control and debt recovery within a growing UK business. This is not just a finance role — and it’s not just a sales role. It’s a pivotal, high-impact position sitting at the heart of the business.

Credit Controller Responsibilities

  • Leading structured retention conversations to reduce churn and protect recurring revenue

  • Managing failed Direct Debits, overdue accounts and payment plans

  • Handling financial offboarding, early termination fees and director guarantees

  • Owning debt recovery processes, including escalation to external agencies

  • Tracking KPIs including save rate, aged debt and cash recovery

  • Working cross-functionally with Sales, Billing, Support and Leadership

Why This Role Is Different

  • Direct impact on revenue and business stability

  • High earning potential (OTE £50k)

  • Hybrid working

  • Huge scope to influence processes and customer journey improvements

  • A unique blend of negotiation, commercial awareness and financial control

What We’re Looking For

  • 3+ years’ experience in B2B retention, credit control, debt recovery or similar

  • Confident handling difficult conversations and contractual discussions

  • Tenacious, resilient and commercially astute

  • Strong numerical accuracy and CRM/system confidence

  • Process-driven, compliant and detail-focused

This role suits someone who enjoys problem-solving, thrives on targets, and isn’t afraid to have firm but professional conversations to protect the business.

If you want a role where you genuinely own the outcome, drive results and build highly transferable commercial skills — this is it.